Frequently Asked Questions

Yes you can. We have a fully serviced showroom in Sydney. Please see our other locations here.

Alternatively, product samples can be organised for larger quantities, please contact us if you are interested in having a sample delivered (costs may be charged depending on location).

Our Company Policy is to keep you informed. We will notify you of the expected delivery date after you place your order.

If we use cost effective 3rd Party Carriers for boxed items, we will email you the tracking details.

For larger orders and installations, you will receive a call from one of our team members to confirm a suitable time and date for delivery.

Yes, you can. Any order can be collected from the Store that you ordered the goods from free of charge.

As many of Sit And Move’s products are built to order or customised they usually cannot be returned. For this reason, we also cannot offer exchanges for change of mind.

However, where it is possible to return or exchange an item, Sit And Move reserve the right to charge a 30% restocking fee. All returns must be in original packaging and in “as new” condition. Freight Costs are not refundable.

As many of Sit And Move’s products are built to order or customised they usually cannot be returned. For this reason, we also cannot offer exchanges for change of mind.

However, where it is possible to return or exchange an item, Sit And Move reserve the right to charge a 30% restocking fee. All returns must be in original packaging and in “as new” condition. Freight Costs are not refundable.

All our products carry a warranty – most of our products carry 5, 10 or 15 year warranties. We offer customer support and servicing of products where possible.

Electronics such as mice, keyboards, etc… normally have a 12 month warranty unless stated otherwise.

If you receive a damaged item, please contact the Sit And Move store you purchased the product from. We will make the appropriate arrangements to either have the item repaired or have a replacement sent as soon as possible.

If you change your mind regarding a purchase, we offer store credit providing that we are informed within 7 days of delivery.

All delivery costs will be at the buyers’ expense. Therefore, the refund will be given minus the total delivery and collection costs.

All items must be in their original wrappings and not assembled or part assembled in any way. They must be in “as new” condition.

A 30% restocking fee applies at the discretion of the store you purchased from. Once we receive and inspect the goods, we will refund you your money, minus your delivery cost (and restocking fee if applicable) if everything is in perfect condition.

Once we receive and inspect the goods, we will refund you your money, minus the delivery cost if everything is in perfect condition.

Exceptions: Please note that this excludes customised products as well as orthopedic supports, cushions and bedding for health reasons.

Sit And Move can deliver to any physical address within Australia.

We can ship certain products internationally – all items and freight need to be paid in full before dispatch. It is up to the customer to take out their own insurance if the item is lost or damaged in transit.

Customisation, Location and order size will affect the delivery time or your order. If items are in stock, approximate delivery lead times are as follows:

• Sydney/Melbourne Metro within 3-5 business days
• All other parts of Australia – 7-10 working days

If you have an urgent delivery enquiry or special request, please contact our nearest store and we will do our best to meet your needs.*

*Excludes items with custom installation options/flat packed items

We can offer this service.

Where possible we select services where we can recycle as much as possible of your old furniture to avoid contributing to landfill.

We place the furniture in position and take the packaging with us when we leave. We recycle/re-use a lot of our packaging.

You can pay over the phone by credit card, electronic transfer to our account. We accept credit cards (Visa and MasterCard). If you are a corporate business with approved credit rating we can offer terms for payment.

Otherwise, you can also pay by Credit Card or Cash in our store.

If you change your mind regarding a purchase, we offer store credit providing that we are informed within 7 days of delivery.

All delivery costs will be at the buyers’ expense. Therefore, the refund will be given minus the total delivery and collection costs.

All items must be in their original wrappings and not assembled or part assembled in any way. They must be in “as new” condition.

A 30% restocking fee applies at the discretion of the store you purchased from. Once we receive and inspect the goods, we will refund you your money, minus your delivery cost (and restocking fee if applicable) if everything is in perfect condition.

Once we receive and inspect the goods, we will refund you your money, minus the delivery cost if everything is in perfect condition.

Exceptions: Please note that this excludes customised products as well as orthopedic supports, cushions and bedding for health reasons.

We do not have a standard trade price list, but do offer package deals based on individual jobs and projects. Therefore, if you are interested in a few items, please contact our showroom staff and they will be able to quote accordingly.

We do offer 10% discount for Seniors that hold “Seniors Cards”.

No, unfortunately we do not offer laybys. You can ask our individual store if they will offer a periodic payment arrangement.

At Sit And Move we offer a range of seating products to trial as we understand that choosing the correct seat for your team can be time consuming and sometimes baffling. Our team are here to help.*

*Conditions may apply – contact your nearest store for more information.

If you are unsure of what is the right ergonomic chair for you or your company then let us help you assess the best seating program that is right for your offices – and it is free.

We have a try before you buy with a complimentary office chair trial period (typically for 3-5 days) in your workplace. By trialing it allows the user to use the office chair in their working environment to ensure that what they have chosen what suits them. This complimentary trial chair program is available to all companies, institutions and government departments in Melbourne and Sydney.

Trials outside of these areas are available with local freight costs – please contact your nearest store to arrange your complimentary chair assessment. Products must be returned in their original condition along with packaging at the end of the trial. Setup and return of trial products needs to be coordinated with Sit And Move staff.

If you find a cheaper price on any product we sell or can source for you, just let us know and we will beat the competitor’s pricing

We certainly can assist with similar or the same model for you. Send us a link/image of exactly what you require, and we will assist you with a quotation.

Sure. Most of our products are in our stores. Please feel free to contact your nearest store to ensure that the product is currently in stock for you to come and try.

You can make an appointment to ensure a Sit And Move team member is readily available to assist you at your nearest Sit And Move Store.

Subject to the conditions of this warranty Sit And Move will perform necessary service on the product without charge for parts or labour, if in the opinion of Sit And Move, the product is found to be faulty within the warranty period.

For more information please see our Warranty page.

As many of our products are customised or made to order and arrive fully assembled, they usually cannot be returned. For this reason, we cannot offer exchanges for change of mind.

For more information please view our Exchanges & Returns page.